Enhance Customer Interactions with Smart, Connected Communication
TND Technology Group Inc. enables organizations to enhance their communication systems globally. As a trusted partner of Sangoma, we provide solutions that boost customer engagement and streamline operations. With Sangoma’s Contact Center Solution, your team can deliver faster, personalized experiences in support, sales, and internal communications.
Key Features & Capabilities
Smart Call Routing & Intelligent Queues
Quickly direct calls to the right agents, reducing wait times and improving customer satisfaction.
Real-Time Monitoring & Advanced Analytics
Leverage dashboards and historical data to evaluate agent performance, call times, and customer trends for improvement.
Call Recording & Automated Voicemail
Record calls for compliance and training, using automated voicemail and transcription to avoid missed messages.
Robust Security & Data Protection
Secure customer information with encryption, access controls, and multi-factor authentication for compliance.
Intuitive Management Dashboard
Manage workflows, queues, and staffing effortlessly with a simple interface.
Flexible Integrations
Seamlessly connect with CRMs and messaging tools for a unified customer journey.
Empower Your Team. Engage Every Customer.
Transform customer engagement with a scalable platform built for modern communication. Sangoma consolidates call routing and analytics into one efficient system, optimizing your team's performance across channels.
Why Choose Sangoma & TND Technology Group Inc.
With Sangoma, your business gains a reliable and high-performance platform engineered to support growth, efficiency, and innovation.
Improved response times & reduced call abandonment
Sangoma improves customer service by quickly connecting calls to the right agents, cutting down wait times.
Higher Agent Productivity & Streamlined Workload
Streamlining tasks and providing dashboards allows agents to handle more calls effectively, boosting productivity and service quality.
Consistent, Personalized Support Across Every Interaction
Sangoma provides agents with full call history and customer profiles, ensuring personalized support without repetition.
Reliable Uptime Backed by Industry-Leading Performance
Firms find comfort in a contact center that remains effective during peak times.
Partner with TND for Expert Deployment & Support
Solution planning & customization
We analyze your business needs and design a tailored solution that aligns with your goals and workflow requirements.
Full implementation & integration
Our team handles complete deployment and ensures your Sangoma system integrates seamlessly with existing tools and infrastructure.
On-site or remote training
We provide hands-on training sessions to ensure your team is confident, capable, and ready to maximize system performance.
24/7 technical support & maintenance
Our support specialists are available around the clock to resolve issues quickly and keep your system running reliably.
Partner with Us
21+
YEARS OF EXCELLENCE
24/7
DEDICATED SUPPORT TEAM
About TND Technology Group Inc
TND Technology Group Inc. is dedicated to fostering client partnerships, offering outstanding service, and delivering cutting-edge technology solutions to advance your business
Elevate Every Interaction Today
Contact us today to learn how our tailored solutions can help you achieve operational excellence.
Ready to boost your customer communication?
Contact us today! Whether you have questions or want to chat, TND Technology Group Inc. is here to help. Discover how Sangoma can drive your success.
Send us a Message
Frequently Asked Questions
The solution is ideal for any organization that manages customer support, sales, service dispatch, or internal help desk operations, from small businesses to large multi-location enterprises.
By routing calls intelligently, reducing wait times, providing real-time data to agents, and ensuring consistent service across interactions, Sangoma helps deliver faster, more personalized, and more reliable customer support.
Yes. The platform scales easily whether you're adding new agents, new departments, or new locations, making it suitable for growing or evolving operations.
Absolutely. Sangoma supports integration with popular CRM, help desk, messaging, and workflow platforms, allowing seamless data sharing and unified customer management.
Yes. TND offers full implementation, onboarding, hands-on training, and 24/7 technical support to ensure your investment delivers long-term value.
Yes. By increasing efficiency, improving agent productivity, and minimizing downtime, Sangoma helps reduce labor expenses and lost revenue due to missed calls or poor service performance.
Sangoma offers both options, giving businesses the flexibility to choose a deployment model that fits their technical and security needs.